Accessing Non-Emergency Medical Transportation

ModivCare manages non-emergency transportation services for New Jersey residents that are insured through Medicaid. This includes the following level of services/modes of transportation in all counties throughout the State for all eligible Medicaid clients:

  • Ambulatory (curb to curb)
  • Ambulatory/MAV (door through door )
  • Wheelchair/MAV
  • Basic Life Support(Stretcher )
  • Specialty Care
  • Mass Transit
  • Mileage Reimbursement (pays .50 cents per mile traveled)

All trips must be scheduled with ModivCare.  Our notification policy is to provide at minimum 2 business days prior to 2:00pm.  All trips must be pre-arranged and confirmed by ModivCare.

ModivCare Reservation line: 1-866-527-9933

The hours of operations to schedule standard reservation is 8:00 am to 4:30 pm  however; live staff  is available 24 hours, 7 days, and 365 days a year for urgent trips.

Please have the following information available:
  • Client’s Full name, Date of Birth, pick up address including zip code and telephone number
  • Name, address including zip code and telephone number of the medical provider
  • Appointment date and time
  • For security purposes and to protect the HIPAA, the client, the doctor’s office or the person who scheduled the appointment is only allowed to make any changes or obtain any information about the trip

Where to Make Reservations

Cancellation Policy

Cancellations should be made 24-hours in advance or as early as possible. Cancellations will be accepted up to two hours prior to the scheduled pick-up times without penalty. Any cancellation received less than two hours prior to the scheduled pick-up will be considered a Rider No-Show and will be noted as such in the rider’s record. Three or more rider no-show cancellations in a 30-day period will be considered excessive and the member will receive written notification of such via the U.S. Postal Service. If the member has recently moved, it is the member’s responsibility to notify Medicaid and/or Social Security and make the necessary changes to the address to ensure the information ModivCare has on file is current.

More Information for Facilities